FAQ'S


IMPORTANT COMMUNICATION FOR OUR CUSTOMERS RELATED TO THE CORONAVIRUS - COVID-19

We wanted to take this opportunity to thank you for being a valued member of Best of Orlando. We are grateful for your business and it is our pleasure to bring you special offers and discounts on the top entertainment and travel products as well as the most popular brands and services.

Our teams, like everyone around the world, are feeling the effects of the Coronavirus (COVID-19) and our thoughts go out to anyone affected. We are very focused on the safety of our team members as well as how to best maintain and deliver value and service to you and our millions of customers.

Please note that we will continue operating Best of Orlando as usual and you will have access to the platform and the thousands of products and services we bring to you and your colleagues 365 days a year. Please know we are working closely with our partners to gather information about their respective events, attractions and venues and we are working to update and respond to customers as the information becomes available. We are managing this fluid situation by staying in constant contact with our partners to best support real time updates and changes related to refund and exchange policies & procedures that each of our partners are issuing.

As a business we have activated our business continuity plan and are closely following all Federal, State and local, government recommendations as well as the most up-to-date recommendations and advisories from the Centers for Disease Control and Prevention. We are committed to best serving our customers, partners, and employees during this uncertain and ever changing situation.

As you can imagine call volume is high. However, please contact us should you have questions. We value your business and are working to continue offering you the same savings and value we have been offering millions of employees for the past 18 years.


SPECIFIC INFORMATION RELATED TO THEME PARK CLOSURES.


♦ WALT DISNEY WORLD ♦

All Walt Disney World Resort Theme Parks will be temporarily closed until further notice.

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with valid use period beginning March 12, 2020 through the closure, will automatically be extended to use any date through December 15, 2020.

Florida Resident Discover Disney Tickets may be used through July 31, 2020.

If you have purchased tickets for Disney After Hours or Disney Villains After Hours from March 16, 2020 through the closure they will be automatically refunded.

Walt Disney World annual passes will be extended by the number of days the parks are closed.

In the event that you have made any modifications to your tickets through My Disney Experience after purchasing through our site, you will need to contact Disney directly to inquire about any changes to your order.

 

♦ UNIVERSAL ORLANDO RESORT ♦

Universal Orlando Resort theme parks will temporarily close. The park is anticipated to be closed through April 19th.

Universal Orlando Resort hotels will be closed through April 19, 2020. For guests with reservations due to arrive through April 19, you will be automatically refunded.

Universal Orlando Resort CityWalk will be closed until further notice.

All 4-Day Promo tickets are valid for usage completed on or before December 18, 2020 when the ticket will expire in full.
All 1-Day tickets will be valid for any future date within the same seasonal category (calendar here).
All other unredeemed Universal Orlando Theme Park vouchers will be valid for any future date.

 

♦ SEAWORLD PARKS & ENTERTAINMENT ♦

SeaWorld Orlando
SeaWorld San Diego
SeaWorld San Antonio
Busch Gardens Tampa
Busch Gardens Williamsburg
Sesame Place
Adventure Island
Water Country USA
Aquatica Orlando
Aquatica San Diego

All SeaWorld Parks & Entertainment will temporarily close all of their Theme Parks until further notice.

Discovery Cove reservations booked prior to April 30, 2020 may be rebooked on any date prior to December 31, 2021 and will keep the same rate as the original booking. No change fees will apply. Bookings made outside of that time period may be subject to additional charges based on applicable rates for the new date chosen.

All Park Ticket (SeaWorld, Busch Gardens, Aquatica, Water Country, Adventure Island and Sesame Place) purchases are final per SeaWorld Parks & Entertainment policy. Check your ticket for the expiration date. Unused, single day tickets that expire during the period that the parks are closed will be extended through December 31, 2020.


How do I book an order?

Online at BestofOrlando.com 

Place your order on our website. Please keep in mind that many of the event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability and offers are subject to change at any time.

Phone

Our Customer Service Representatives are here to assist you with all your entertainment and travel needs. Available daily from 7:00 am EST-2:00 EST. Please call us at 1-800-958-6092.

Will I receive actual tickets or vouchers?

For most theme park tickets we provide the actual tickets for admission; in some cases, we provide a voucher. For select parks we also have E-tickets. For event tickets, we either send the event tickets to you or we generate a box office confirmation that allows you to pick up the tickets at the event’s Box Office. Please follow the detailed instructions located on your confirmation email, which clearly outlines how to retrieve your tickets or vouchers.   

Who can I contact to get help me with an existing order?

If you require assistance with an existing order, please call a Customer Care Representative who is available daily from 7:00am - 12:00am midnight EST at 1-800-958-6092.

What are my shipping options?

We offer a variety of different shipping & delivery options based on different types of tickets and special offers. Please check your specific product for details. 

When will my order ship?

We do our best to process and ship all orders on the same day they are placed, but due to the popularity of some products, we make our best effort to get your orders processed and shipped as quickly as possible. We guarantee processing within 24 - 48 hours to ship your order based on the method of your selection. 

What are my payment options?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express. We do not accept Travelers Checks or Personal Checks. 

When will I receive my tickets? 

You will receive your tickets based upon the product specific delivery method as outlined during checkout and on your confirmation email after your purchase is complete. Only the name listed on the reservation can pick up the tickets at the Box Office unless otherwise noted. A photo ID is required for all Box Office Will Call pick up. The redeemable voucher must be printed, venues do not accept tickets on a mobile device. 

Will I get a refund?

There are no refunds or exchanges for our products. 

What are "taxes and fees?"

For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5%, which is remitted to the state of Florida or other applicable states if required. Also, when we list an amount as "taxes & fees" on the site, that sometimes means a tax recoupment charge. When we contract with our supplier partners, oftentimes we are subject to sales tax and the sales tax is passed on to you our customer. Therefore, what we're collecting from you is a tax recoupment charge that is equal to the amount we expect our travel suppliers to charge us. For example, when you go to Walt Disney World's website, the ticket prices are listed prior to charging the 6.5% sales tax that will be added to all ticket transactions, including when we purchase tickets from Walt Disney World for sale through our website to our customers. 

Unless otherwise noted, prices shown for travel packages are in USD for one adult and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of hotels or other items, and may require a minimum stay. Amounts listed in the "Taxes and Fees" line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees, and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of a minimum amount of 6.5%, which is remitted to an applicable state if required.