How do I book an order?
Online at BestofOrlando.com
Place your order on our website. Please keep in mind that many of the event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability and offers are subject to change at any time.
Our Customer Service Representatives are here to assist you with all your entertainment and travel needs. Available daily from 8:30am EST – 12:00 midnight EST. Please call us at 1-800-958-6092.
If you are planning a trip to Orlando, you are welcome to visit the Orlando Ticket Center located at 5551 Vanguard Street in Orlando, Florida. The Orlando Ticket Center is conveniently located between Universal Orlando Resort and Downtown Disney off of International Drive.
Where is your Orlando Pick-up Location?
The BestofOrlando.com Orlando Ticket Center is conveniently open 7 days a week from 8:30am – 7:30pm EST and is located at:
Orlando Ticket Center
5551 Vanguard St.
Orlando, FL 32819
Will I receive actual tickets or vouchers?
For most theme park tickets we provide the actual tickets for admission; in some cases we provide a voucher. For select parks we also have E-tickets. For event tickets, we either send the event tickets to you or we generate a box office confirmation that allows you to pick up the tickets at the event’s Box Office. Please follow the detailed instructions located on your confirmation email, which clearly outlines how to retrieve your tickets or vouchers.
Who can I contact to get help me with an existing order?
If you require assistance with an existing order, please call a Customer Care Representative who is available daily from 8:30am - 12:00 midnight EST at 1-800-958-6092.
What are my shipping options?
We offer a variety of different shipping & delivery options based on different types of tickets and special offers. Please check your specific product for details.
When will my order ship?
We do our best to process and ship all orders on the same day they are placed, but due to the popularity of some products, we make our best effort to get your orders processed and shipped as quickly as possible. We guarantee processing within 24 - 48 hours to ship your order based on the method of your selection.
What are my payment options?
We accept all major credit cards including Visa, MasterCard, Discover and American Express. We do not accept Travelers Cheques or Personal Checks.
When will I receive my tickets?
You will receive your tickets based upon the product specific delivery method as outlined during checkout and on your confirmation email after your purchase is complete. Only the name listed on the reservation can pick up the tickets at the Box Office, unless otherwise noted. A photo ID is required for all Box Office Will Call pick up. The redeemable voucher must be printed, venues do not accept tickets on a mobile device.
Will I get a refund?
There are no refunds or exchanges for our products.
What are "taxes and fees?"
For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5%, which is remitted to the state of Florida or other applicable state if required. Also, when we list an amount as "taxes & fees" on the site, that sometimes means a tax recoupment charge. When we contract with our supplier partners, often times we are subject to sales tax and the sales tax is passed on to you our customer. Therefore, what we're collecting from you is a tax recoupment charge that is equal to the amount we expect our travel suppliers to charge us. For example, when you go to Walt Disney World's website, the ticket prices are listed prior to charging the 6.5% sales tax that will be added to all ticket transactions, including when we purchase tickets from Walt Disney World for sale through our website to our customers.
Unless otherwise noted, prices shown for travel packages are in USD for one adult and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of hotels or other items, and may require a minimum stay. Amounts listed in the "Taxes and Fees" line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of a minimum amount of 6.5%, which is remitted to an applicable state if required.